Step 1. Download the remote assist agent here (Uncheck “Download using the MEGA desktop app for faster downloads.” if it is checked.)
Win 8.1 and 10 Password Reset/Removal
Boot with a recovery disk or USB
Shift + F10 to open a command prompt
Run these commands
move c:\windows\system32\utilman.exe c:\windows\system32\utilman.exe.bak
copy c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe
Now on the login screen the utility manager will open a command prompt
Run these commands
net user <username> /add
net localgroup administrators <username> /add
Run these commandsClose prompt and reboot. Your new user will be in the login screen.
Alternate for Windows 10
Boot to install CD go to command prompt
Cd system32 <enter>.
You should be at C:\Windows\System32
Run these commands
rename osk.exe osk.old <enter>
rename cmd.exe osk.exe <enter>
Boot to hard drive
The On Screen Keyboard will now launch a command prompt
Net user <displays user accounts>
Net user <user> * to reset local account pw
To put the command prompt back boot to the install CD
Back to command prompt, c:\Windows\System32
Rename osk.exe cmd.exe
Rename osk.old osk.exe
If these instructions do not pertain to the version of the software that you have please contact Norton Technical Support.
0×800CCC60 – SMTP_RESPONSE_ERROR Invalid response.
0×800CCC61 – SMTP_UNKNOWN_RESPONSE_CODE Unknown error code.
0×800CCC62 – SMTP_500_SYNTAX_ERROR Syntax error returned.
0×800CCC63 – SMTP_501_PARAM_SYNTAX Parameter syntax incorrect.
0×800CCC64 – SMTP_502_COMMAND_NOTIMPL Command not implemented.
0×800CCC65 – SMTP_503_COMMAND_SEQ Improper command sequence.
0×800CCC66 – SMTP_504_COMMAND_PARAM_NOTIMPL Command not implemented.
0×800CCC67 – SMTP_421_NOT_AVAILABLE Command not available.
0×800CCC68 – SMTP_450_MAILBOX_BUSY Mailbox is locked and busy.
0×800CCC69 – SMTP_550_MAILBOX_NOT_FOUND Mailbox not found.
0×800CCC6A – SMTP_451_ERROR_PROCESSING Error processing request.
0×800CCC6B – SMTP_551_USER_NOT_LOCAL User mailbox is known, but mailbox not on this server.
0×800CCC6C – SMTP_452_NO_SYS
The partition boot sector is a small section of the hard disk partition that contains information about the operating system’s file system (NTFS or FAT32), as well as a very small machine language program that is crucial in assisting the operating system as it loads.
If you suspect that Windows won’t boot because the partition boot sector has been corrupted, you can use a special Recovery Console tool called Fixboot to fix it.
Start by accessing the Recovery Console.
To use the Fixboot tool, from the Recovery Console command prompt, type
Where [drive] is the letter of the drive to which you want to write a new partition boot sector.
1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
System Restore is an extremely helpful tool built into Windows XP and Vista. System Restore runs in the background as a service and continually monitors system-critical components for changes. When it detects an impending change, System Restore immediately makes backup copies, called restore points, of these critical components before the change occurs. In addition, System Restore is configured by default to create restore points every 24 hours.
To use System Restore, first restart the computer by pressing [Ctrl][Alt][Delete]. When you see the message Please select the operating system to start or hear the single beep, press [F8] to display the Windows Advanced Options menu. Now, select the Safe Mode item from the menu and press [Enter].
Once Windows boots into Safe mode, click the Start button, go to All Programs -> Accessories -> System Tools, and select System Restore. Because you’re running in Safe mode, the only option on the opening screen of the System Restore wizard is Restore My Computer To An Earlier Time, make sure it’s selected and click Next. Follow along with the wizard to select a restore point and begin the restoration procedure.
Confirm the date and time selected and click Next. Windows will perform the restoration and shut down. After the restoration Windows will restart and inform you that the restoration completed successfully. Click OK to continue the startup process.
When Windows begins to boot up and you see the message Please select the operating system to start or hear the single beep, press [F8] to display the Windows Advanced Options Menu. Then, select the Disable The Automatic Restart On System Failure item and press [Enter]. Now, Windows will hang up when it encounters the error and with any luck, it will display a stop message you can use to diagnose the problem.
When a Windows XP system wont boot up, you can often fix the problem using the Recovery Console. The Windows XP CD is bootable and will provide you with access to this tool.
To boot from the Windows XP CD, insert it into the CD-ROM drive on the problem system and reboot the computer. The system should present you with the option to boot from the CD, simply follow the prompts that will allow the loading of the basic files needed to run Setup. If not, you will need to access the BIOS and enable booting from your CD or DVD drive.
When you see the Welcome To Setup screen, shown below, press R to start the Recovery Console.
The master boot record occupies the first sector on the hard disk and is responsible for initiating the Windows boot procedure. The master boot record contains the partition table for the disk as well as a small program called the master boot code, which is responsible for locating the active, or bootable, partition, in the partition table. Once this occurs, the partition boot sector takes over and begins loading Windows. If the master boot record is corrupt, the partition boot sector can’t do its job and Windows won’t boot.
If your master boot record has been corrupted, you can use the Recovery Console tool Fixmbr to fix it. First, boot the system with the Windows XP CD and access the Recovery Console
To use the Fixmbr tool, from the Recovery Console command prompt, type
Where [device_name] is the device pathname of the drive to which you want to write a new master boot record. For example, the device pathname format for a standard bootable drive C configuration would look like this: