Remote Assist Agent Installation

Step 1. Download the remote assist agent here (Uncheck “Download using the MEGA desktop app for faster downloads.” if it is checked.)

Once you have downloaded the agent select “Run” or “Install” and you will be presented with the following screens. Select the options that match the pictures below.

You will end up at a screen asking for a configuration, select “Entering the installation code”.Enter the code on this screen that was provided to you and click next.

You should be presented with the following screen.

Click on Close. The agent has been successfully installed.

Windows 10 Password Reset

Win 8.1 and 10 Password Reset/Removal

Boot with a recovery disk or USB

Shift + F10 to open a command prompt

Run these commands

move c:\windows\system32\utilman.exe c:\windows\system32\utilman.exe.bak

copy c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe

wpeutil reboot

Now on the login screen the utility manager will open a command prompt

Run these commands

net user <username> /add

net localgroup administrators <username> /add

Run these commandsClose prompt and reboot. Your new user will be in the login screen.


Alternate for Windows 10

Boot to install CD go to command prompt


C: <enter>

Cd system32 <enter>.

You should be at C:\Windows\System32

Run these commands

rename osk.exe osk.old <enter>

rename cmd.exe osk.exe <enter>

Exit <enter>

Boot to hard drive

The On Screen Keyboard will now launch a command prompt

Cd c:\Windows\System32

Net user <displays user accounts>

Net user <user> * to reset local account pw


To put the command prompt back boot to the install CD

Back to command prompt, c:\Windows\System32

Rename osk.exe cmd.exe

Rename osk.old osk.exe

How To Disable Norton 360

  • Start Norton 360.
  • In the Norton 360 main window, in the upper-right corner, click Tasks & Settings.
  • In the Tasks & Settings window, on the right, click Change Advanced Settings.
  • In the Advanced Settings window, click Virus & Spyware Protection Settings.
  • In the Automatic Protection Settings tab, uncheck Turn on Auto-Protect, and then click Apply.
  • Under “How long would you like to disable Auto-Protect for?” select Until I turn it back on, and then click OK.
  • Click Firewall Protection Settings.
  • Under Firewall, click Off.
  • Click Apply.
  • Under “How long should the firewall remain turned off?” select Until I turn back on, and then click OK.
  • Click Close 

    If these instructions do not pertain to the version of the software that you have please contact Norton Technical Support.

  • Outlook Express Error Codes – SMTP Errors

    0×800CCC60 – SMTP_RESPONSE_ERROR Invalid response.
    0×800CCC61 – SMTP_UNKNOWN_RESPONSE_CODE Unknown error code.
    0×800CCC62 – SMTP_500_SYNTAX_ERROR Syntax error returned.
    0×800CCC63 – SMTP_501_PARAM_SYNTAX Parameter syntax incorrect.
    0×800CCC64 – SMTP_502_COMMAND_NOTIMPL Command not implemented.
    0×800CCC65 – SMTP_503_COMMAND_SEQ Improper command sequence.
    0×800CCC66 – SMTP_504_COMMAND_PARAM_NOTIMPL Command not implemented.
    0×800CCC67 – SMTP_421_NOT_AVAILABLE Command not available.
    0×800CCC68 – SMTP_450_MAILBOX_BUSY Mailbox is locked and busy.
    0×800CCC69 – SMTP_550_MAILBOX_NOT_FOUND Mailbox not found.
    0×800CCC6A – SMTP_451_ERROR_PROCESSING Error processing request.
    0×800CCC6B – SMTP_551_USER_NOT_LOCAL User mailbox is known, but mailbox not on this server.
    0×800CCC6C – SMTP_452_NO_SYS

    How to Fix a Corrupt Partition Boot Sector

    The partition boot sector is a small section of the hard disk partition that contains information about the operating system’s file system (NTFS or FAT32), as well as a very small machine language program that is crucial in assisting the operating system as it loads.

    If you suspect that Windows won’t boot because the partition boot sector has been corrupted, you can use a special Recovery Console tool called Fixboot to fix it.

    Start by accessing the Recovery Console.

    To use the Fixboot tool, from the Recovery Console command prompt, type

    Fixboot [drive]:

    Where [drive] is the letter of the drive to which you want to write a new partition boot sector.

    How to Use System Restore

    System Restore is an extremely helpful tool built into Windows XP and Vista. System Restore runs in the background as a service and continually monitors system-critical components for changes. When it detects an impending change, System Restore immediately makes backup copies, called restore points, of these critical components before the change occurs. In addition, System Restore is configured by default to create restore points every 24 hours.

    To use System Restore, first restart the computer by pressing [Ctrl][Alt][Delete]. When you see the message Please select the operating system to start or hear the single beep, press [F8] to display the Windows Advanced Options menu. Now, select the Safe Mode item from the menu and press [Enter].

    Once Windows boots into Safe mode, click the Start button, go to All Programs -> Accessories -> System Tools, and select System Restore. Because you’re running in Safe mode, the only option on the opening screen of the System Restore wizard is Restore My Computer To An Earlier Time, make sure  it’s selected and click Next. Follow along with the wizard to select a restore point and begin the restoration procedure.

    Confirm the date and time selected and click Next. Windows will perform the restoration and shut down. After the restoration Windows will restart and inform you that the restoration completed successfully. Click OK to continue the startup process.

    How to Disable Automatic Restart For Troubleshooting Boot Problems

    When Windows begins to boot up and you see the message Please select the operating system to start or hear the single beep, press [F8] to display the Windows Advanced Options Menu. Then, select the Disable The Automatic Restart On System Failure item and press [Enter]. Now, Windows will hang up when it encounters the error and with any luck, it will display a stop message you can use to diagnose the problem.

    How to Use the Recovery Console

    When a Windows XP system wont boot up, you can often fix the problem using the Recovery Console. The Windows XP CD is bootable and will provide you with access to this tool.

    To boot from the Windows XP CD, insert it into the CD-ROM drive on the problem system and reboot the computer.  The system should present you with the option to boot from the CD, simply follow the prompts that will allow the loading of the basic files needed to run Setup. If not, you will need to access the BIOS and enable booting from your CD or DVD drive.

     When you see the Welcome To Setup screen, shown below, press R to start the Recovery Console.

    You’ll then see a Recovery Console menu, like the one shown below. It displays the folder containing the operating system’s files and prompts you to choose the operating system you want to log on to. Just press the menu number on the keyboard, and you’ll be prompted to enter the Administrator’s password. You’ll then find yourself at the main Recovery Console prompt.



    How to Fix a Corrupt Master Boot Record

    The master boot record occupies the first sector on the hard disk and is responsible for initiating the Windows boot procedure. The master boot record contains the partition table for the disk as well as a small program called the master boot code, which is responsible for locating the active, or bootable, partition, in the partition table. Once this occurs, the partition boot sector takes over and begins loading Windows. If the master boot record is corrupt, the partition boot sector can’t do its job and Windows won’t boot.

    If your master boot record has been corrupted, you can use the Recovery Console tool Fixmbr to fix it. First, boot the system with the Windows XP CD and access the Recovery Console

    To use the Fixmbr tool, from the Recovery Console command prompt, type

    Fixmbr [device_name]

    Where [device_name] is the device pathname of the drive to which you want to write a new master boot record. For example, the device pathname format for a standard bootable drive C configuration would look like this: